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Frequently Asked Questions

FAQ – Power Washing Questions

Will the chemicals that are used cause any damage to my plants or landscaping?

Wall 2 Wall Cleaning Services has spent a considerable amount of time researching and exploring the cleaning agents we use. We only use safe, biodegradable and effective cleaners that will not harm your landscape. And for an extra measure of protection, we thoroughly saturate all vegetation before, during and after the cleaning process.

Will water be forced under my siding?

No. We use our soft low pressure method when spraying your house. Wall 2 Wall uses the tools and techniques, including low pressure and soft washing,to give you a more effective cleaning.

Will there be streaks on my windows after you complete a House Wash?

There is a chance that your windows will need to be properly cleaned after a house wash. When combined with our house washing service, our window cleaning rates are reduced.

Do you need to use my outdoor water source?

Yes, we need to to have access to water to be able to perform the work. We have 350 gallon water tanks on board but the water goes a lot quicker than you’d think!

Do you clean wood surfaces?

We no longer clean wood surfaces due to the liability of possibly damaging the wood which would cause it to splinter and break away. 

FAQ – Soft Washing Questions

What is Soft Washing?

A soft wash incorporates special low-pressure nozzles on the end of a pressure washing gun or wand. That is combined with a biodegradable chemical that removes the biological elements (mold, algae, pollen, dirt, moss) and other stains without damaging surfaces on your home or killing your plants. The only time for full pressure (4000psi) should be used is to pressure wash concrete with a surface cleaner that defuses pressure through two nozzles.  We apply chemical cleaners under low pressure so that the solution can adhere better to the surface being cleaned. This will allow the formula to react faster and remove the dirt immediately.

Where should Soft Washing be used?

For applications that require soft-washing, as opposed to pressure washing, Wall 2 Wall uses high volume, low pressure applicators to apply a mixture of sodium hypo-chloride solution that is deluded with soaps and water. The majority of it is water, so it is still safe around pets, plants, etc. The crews ALWAYS spray extra water before and after solution is being sprayed on anything nearby. 

What if the mold comes back when my House Wash is completed?

If the mold comes back, or we have missed something, there is an 18-Month No Mold Guarantee for the full exterior House Wash. If you just purchased “one side”, there is no guarantee/warranty. 

FAQ – Window Cleaning

What chemicals do you use for Window Cleaning?

We use Unger Window Cleaning Solution tablets that are mixed in with soaps, water.

Do I need to complete my Window Cleaning before my House Wash?

No. At Wall 2 Wall, we complete the House Wash, and then the next day we complete your Window Cleaning due to the overspray. You will have to be home for the Window Cleaning. 

Does rain spot up my windows?

Rain doesn’t spot up windows because there are no mineral deposits in rain unlike water coming from your garden hose. Also, we do have a 3 day rain guarantee. 

FAQ – Gutter Cleaning

How often should I get my Gutter Cleaned?

We recommend homeowners to get their gutters cleaned 2-4 times a year. Once obviously after the leaves fall and once again in the spring after bud and seeds have fallen. It takes a relatively small amount of debris to cover or clog a downspout.

What are the black stripes on my gutters? Can they be removed?

The black streaks on your gutters are oxidation. The black streaks can be safely removed with the Gutter Scrub Service that Wall 2 Wall provides. See Gutter Whitening Section Below. 

Are Gutter Guards a good investment?

Gutter guards, when professionally installed, are a great investment, reduce maintenance and cleaning of your gutters, and protect your home.

Can the weather affect my service date?

Its possible when it comes to Gutter Cleanings. Heavy storms or overnight temperatures below freezing can cause a service date to be postponed. In the event of this we will attempt to reach you prior to your scheduled appointment to make other arrangements.

FAQ – Gutter Guards

What are Gutter Guards?

gutter guard is any piece that attaches to the gutter and prevents unwanted materials from entering. Usually, those unwanted materials are leaves, branches, and other outdoor debris. By keeping those materials out, gutter guards go a long way in preventing clogs and cracks in your gutters.

What type of Gutter Guards to you provide?

At Wall 2 Wall, we provide the best Gutter Screens that have a Five Star performance, near invisibility, no end caps, no roof penetration and able to handle a ton of rainwater – Diamond Back Gutter Covers. Call us today for a free quote! 

 

FAQ – Roof Cleaning

How long until I see the results of my Roof Cleaning?

It may take up to 3 weeks for all of the black streaks to come off because the sun helps bake the solution into the deep crevices to lift and get rid of the algae. If the black streaks are still present after 3 weeks, please give us a call and we will send a tech back out to re-spray those areas. 

Is there a Warranty for my Roof Cleaning?

Yes, if you purchase an entire roof cleaning there is a 3-year warranty. 

If you purchase only a partial roof cleaning, there is no warranty. 

Do you use pressure to clean the roof?

ABSOLUTLY NOT! High pressure powerwashing can be very damaging to the shingles. Here at Wall 2 Wall, we use a roof cleaning solution called “Roof Snot” that is mixed with Sodium Hypo-Chloride, soaps, and water. Its a thicker solution that helps stick to the roof top and gets left up on the roof for the sun to bake it into the shingles to get rid of the mold/algae. 

FAQ – Gutter Whitening / Scrub

What is a Gutter Scrub / Whitening?

You will need a Gutter Scrub / Whitening if you have the black or grey tiger stripes on the exterior of your gutters. A Gutter Scrub is a very complex and tedious service. Here at Wall 2 Wall, our techs use an F-13 Solution that is mixed & deluted with water, but is still very strong. It has to be above 70 degrees for the chemical to work. Please refer to the “Premium House Wash” on your estimate that we emailed you. This service automatically comes with an exterior house wash due to the rinsing of the agent. 

FAQ – Guarantees, Insurance, Estimates

Are you fully Insured?

Wall 2 Wall Cleaning Services is a fully insured and bonded company. We can provide this upon request. 

I recieved an estimate / coupon from another company offering lower prices. Why are yours higher?

I know that sometimes price is the biggest factor for our customers. While we may not be the absolute cheapest, our prices are very competitive. Also, remember the old saying you get what you pay for. We are a premium company that provides a premium service. We have an A+ rating with the BBB and just won the 2016 BBB Torch award which was given to only a handful of companies in the entire state. We use the best equipment, have the nicest vehicles, background check all of our employees and most of our employees have been here for several years. Plus, we are the ONLY cleaning company that can handle all of your interior AND exterior home cleaning needs.

Will you send me a reminder notice when we next require service?

We do have emails and text reminders in the spring and fall that constantly go out to ask if your ready for your next service smile

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Locations in St. Charles, O’fallon, Chesterfield & Ballwin.  Serving Surrounding Areas Including St. Louis