Frequently Asked Questions
Residential House Cleaning & Maid Services
We provide recurring maid services, deep house cleaning services, and move-in/out cleaning services in O'Fallon, Lake St Louis, Wentzville, Chesterfield, Wildwood and Ballwin, and surrounding areas. Please give us a call and we can let you know if we provide services in your area.
The number of house cleaners we send will vary depending on the size of the house and the service we are providing. For recurring services, we will generally send only one cleaner. For larger homes and our deep cleaning or move cleaning services, we will send two or more cleaners to get the job done.
We're usually really good at estimating cleaning jobs. But, in the unlikely event, the job is bigger than anticipated, we will call you and make arrangements to either add additional time at our normal hourly rate or get a list of priorities to complete in the time allotted.
Our deep cleaning is our most detailed and thorough cleaning. Unlike our regular (recurring cleanings) where we dust surfaces, in a deep cleaning most surfaces will be hand washed. We'll wash things like doors, door frames, window sills, baseboards, and cabinet fronts.
Yes. A move-in or move-out cleaning is the cleaning of an empty house or apartment. If there are a few items left in the home, just let us know and we'll work around those items. be sure that all drawers and cabinets are empty so we can wipe them out for you.
Commercial Office Cleaning & Janitorial Services
We provide commercial office cleaning services in St Louis and St Charles Counties.
We do offer light janitorial services but do not do floor stripping and waxing.
We prefer to clean offices during business hours. but, if that is not convenient or possible we can make arrangements to clean on weekends or in the evening or early morning.
Our typical office cleaning includes dusting of all offices, reception area, and conference rooms. emptying trash, polishing conference room furniture, cleaning and sanitizing creak rooms, kitchen areas, and restrooms.
House Washing & Building Washing
A soft wash incorporates special low-pressure nozzles on the end of a pressure washing gun or wand. That is combined with a biodegradable chemical that removes the biological elements (mold, algae, pollen, dirt, moss) and other stains without damaging surfaces on your home or killing your plants. The only time for full pressure (4000psi) should be used is to pressure wash concrete with a surface cleaner that defuses pressure through two nozzles. We apply chemical cleaners under low pressure so that the solution can adhere better to the surface being cleaned. This will allow the formula to react faster and remove the dirt immediately.
For applications that require soft-washing, as opposed to pressure washing, Wall 2 Wall uses high-volume, low-pressure applicators to apply a mixture of sodium hypo-chloride solution that is deluded with soaps and water. The majority of it is water, so it is still safe around pets, plants, etc. The crews ALWAYS spray extra water before and after the solution is sprayed on anything nearby.
If the mold comes back, or we have missed something, there is an 18-Month No Mold Guarantee for the full exterior House Wash. If you just purchased “one side”, there is no guarantee/warranty.
We use Unger Window Cleaning Solution tablets that are mixed in with soap and water. These chemicals leave your windows looking great nad streak-free.
At Wall 2 Wall, we complete the House Wash, and then the next day we complete your Window Cleaning due to the overspray. You will have to be home for the Window Cleaning.
Rain doesn’t spot up windows because there are no mineral deposits in rain unlike water coming from your garden hose. But, in the unlikely event, it rains and your windows are spotted, we do have a 3-day rain guarantee.
We promise that protecting your home and property is always our number one priority. To ensure that we are working to the highest of safety standards, our staff is OSHA certified, meaning everyone is fully trained in the latest national safety guidelines.
Rain won’t mess up your day! We take pride in our window cleaning and because of that, we stick by it. If rain happens to appear three days after our service and your sparkling window is no more, we will return for a touch-up when our schedule allows. Rest assured, even if rain isn’t the forecast, our St. Louis cleaning technicians work hard to get your windows clear as possible.
It may take up to 3 weeks for all of the black streaks to come off because the sun helps bake the solution into the deep crevices to lift and get rid of the algae. If the black streaks are still present after 3 weeks, please give us a call and we will send a tech back out to re-spray those areas.
Yes, if you purchase an entire roof cleaning there is a 3-year warranty. If you purchase only a partial roof cleaning, there is no warranty.
ABSOLUTELY NOT! High-pressure power washing can be very damaging to the shingles. Here at Wall 2 Wall, we use a roof cleaning solution called “Roof Snot” which is mixed with Sodium Hypo-Chloride, soaps, and water. It's a thicker solution that helps stick to the rooftop and gets left up on the roof for the sun to bake it into the shingles to get rid of the mold/algae.
The black streaks on your gutters are oxidation. The black streaks can be safely removed with our Gutter Scrub Service.
You will need a Gutter Scrub / Whitening if you have black or grey tiger stripes on the exterior of your gutters. A Gutter Scrub is a very complex and tedious service. Here at Wall 2 Wall, our techs use an F-13 Solution that is mixed & diluted with water but is still very strong. It has to be above 70 degrees for the chemical to work. This service automatically comes with an exterior house wash due to the rinsing of the agent.
We recommend homeowners get their gutters cleaned 2-4 times a year. Once obviously after the leaves fall and once again in the spring after the bud and seeds have fallen. It takes a relatively small amount of debris to cover or clog a downspout.
A gutter guard is any piece that attaches to the gutter and prevents unwanted materials from entering. Usually, those unwanted materials are leaves, branches, and other outdoor debris. By keeping those materials out, gutter guards go a long way in preventing clogs and cracks in your gutters.
Gutter guards, when professionally installed, are a great investment, reduce maintenance and cleaning of your gutters, and protect your home.
At Wall 2 Wall, we provide the best Gutter Screens that have a Five Star performance, near invisibility, no end caps, no roof penetration and are able to handle a ton of rainwater – Diamond Back Gutter Covers. Call us today for a free quote!
It's possible when it comes to Gutter Cleanings. Heavy storms or overnight temperatures below freezing can cause a service date to be postponed. In the event of this, we will attempt to reach you prior to your scheduled appointment to make other arrangements.